Refund policy
Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. The policy below sits on top of these rights — it is not a substitute for them.
Damaged, incorrect or lost items If your order arrives damaged, incorrect, or doesn't arrive at all, please contact us at support@cosimathelabel.com within 7 days of delivery (or expected delivery) with a photo or short video showing the issue. Once confirmed, we'll issue a full refund or send a replacement — you won't need to return the item. This is the fastest way for us to make it right.
Change-of-mind returns If you've simply changed your mind, you may return eligible items within 30 days of delivery for a refund , provided the item is:
- Unworn, unwashed and in original condition
- With all tags attached and in original packaging
- Free from marks, stains, makeup, perfume or wear
For change-of-mind returns, return postage is at the customer's expense and original shipping charges are non-refundable. We recommend a tracked service, as we can't process a return we don't receive.
How to start a return Email support@cosimathelabel.com with your order number and the item(s) you'd like to return. We'll confirm approval and send you full return instructions, including the correct shipping method to use. Please don't send anything back before receiving approval — returns sent without instructions may not be accepted.
Return Address (change-of-mind returns only) Once approved, returns should be sent to the address we provide with your return approval:
Liu Changxing Freight Elevator 2, 3rd Floor, Building D, Aidema E-Commerce Park No.409 Suxi Avenue, Suxi Town Yiwu, Zhejiang 322000 China
Refund processing Approved refunds are issued to your original payment method within 5 business days of approval (for damaged/incorrect items) or of us receiving and inspecting your returned item (for change-of-mind returns). Your bank or card provider may take additional time to post it.